What is the scent of the Hydrator?
Let's talk about the unique scent of our Hydrator! We always prioritize the use of natural ingredients and we don’t add fragrances to our products in order to avoid irritation. Although, our products do have a scent that you might notice upon application, especially for the Hydrator. This scent quickly dissipates as the product is absorbed by the skin.
This scent is 100% natural and comes from the natural ingredients of the Hydrator, such as silver ear mushroom, an extract known to be a fantastic hydrator, or meadowfoam estolide that locks in moisture. As we don’t use synthetic ingredients, our control over the product’s scent is limited. We understand that this scent might not be familiar and is definitely one of a kind! Our focus is always on delivering the best results and performance, which we can control by selecting high-quality ingredients.
Can these products be used when pregnant or nursing?
We recommend that pregnant or nursing women seek advice from their physician.
Can these products be used morning and night?
Products are designed to be used morning and night or as many times as desired.
Are these products safe to use around the eyes?
Products are safe to be used around the eyes.
How long will the bottles last?
Approximately 60 days.
Do you test on animals?
We do not test on animals.
Do your products have expiration dates?
No. USDA does not require expiration dates on cosmetic products.
Are your products safe for all ages?
Yes. There are no ingredients that are contraindicated. That being said, for obvious medical legal reasons we recommend pregnant or lactating women and children should seek medical advice with regards to use.
Are your products – organic, all-natural, vegan, gluten-free, non-comedogenic?
Our products are made from all natural or naturally derived ingredients, although we are not making organic claims. They are non-comedogenic, hypoallergenic, gluten-free, and do not contain parabens, essential oils, fragrances, sulfates, synthetics or alcohols.
Do your products contain – synthetics, parabens, silicones, fragrances, essential oils, drying alcohols?
See above.
Where do you ship? Is international shipping available?
We ship within the US. Canada and international shipping is not available at this time.
How much does shipping cost?
Flat rate shipping of $5 on orders below $70, free shipping for orders above.
What is your return policy?
In the event of a return, please email customer service at info@truetwoall.com.
What forms of payment do you accept?
All major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay where applicable.
When will my order ship?
Orders are treated and ship out within a 48 hour period.